Supporting Heroes Privacy Policy

Last Modified: February 12th, 2017

Your Privacy

Your privacy is important and we provide this privacy policy explaining our online information practices and the way your information is collected and used by Supporting Heroes, Inc. including any online or mobile website, application or digital service installation through which this Privacy Policy appears (each a “Service,” collectively the “Services”). “Users” are persons that use the Services.

The Information We Collect

We receive both information that is directly provided to us, such as personal information you provide when you visit the Services, and information that is passively or automatically collected from you, such as anonymous information collected from your browser or device. In this Privacy Policy, we refer to all of this as the “Information”.

  1. Information You Provide To Us. At some Services, you can register, submit forms, leave comments, upload files, or subscribe to newsletters and updates. In the course of these various offerings, we often seek to collect from you various forms of information, such as: name, address, e-mail address, telephone number, and current employer.
  2. Information That is Passively or Automatically Collected. We use automated means to collect various types of Information about you, your computer or other device used to access our Services. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device settings, browser settings, the web pages of the Services you have visited, Services visited before and after you visit a Service, the type of handheld or mobile device used to view the Service (e.g., iOS, Android), location information, and the content you have accessed, seen, forwarded and/or clicked on.
  3. Information Collected By and From Social Media Services. You can engage with our content on or through social media services, plug-ins, integrations and applications. When you engage with our content through social media services, plug-ins, integrations or applications, you may allow us to have access to certain Information in your profile. This may include your name, e-mail address, photo, gender, birthday, location, an ID associated with the applicable third party platform or social media account user files, like photos and videos, your list of friends or connections, people you follow and/or who follow you, or your posts or “likes”. For a description on how social media services and other third party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings. When we interact with you through our content on social media services, applications, integrations or platforms, we may obtain any information regarding your interaction with that content.

How We Use the Information

Non-Identifiable Information (e.g. your network or ip address, web browser, plug-ins and operating system) is used solely for the purpose of measuring the popularity of our Services and our ability to provide those Services efficiently regardless of platform or location.

Identifiable Information collected by us, except as described in “Information Collected By and From Social Media Services”, is done solely with your consent via the use of online forms (e.g. login forms, registration forms, contact forms, comment forms and file upload forms) and that information is only sent to us after being completed and submitted by you.

Information Dissemination and Sharing

We will not share, sell, provide to 3rd parties or disclose any information gathered to any party other than as necessary to fulfill your request (e.g. mail correspondence or respond to inquiries), except for the following circumstances:

  1. In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request or similar request.
  2. With third parties in order to investigate, prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Services, or violations of our policies, the law or our Terms of Use, to verify or enforce compliance with the policies governing our Services.

Cookies and Similar Technologies

To enhance your online experience, we use “cookies”, “web beacons” or other tracking technologies. Cookies are text files placed in your computer's browser to store your preferences. We use cookies or other tracking technologies to understand Service and Internet usage and to improve or customize the content for our Services.

Data Encryption

If at anytime we attempt to collect extremely sensitive data including any financial information (such as credit card data), a secure (SSL) connection will be provided to transmit data between your device and our servers. This will ensure that all communication beween your device and our servers is encrypted and transmitted in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or looking for “https” at the beginning of the address of the web page.
Image showing SSL connection


From time to time, we may update this Privacy Policy and all updates will be posted on this page. We encourage you to periodically check back and review this policy so that you always will know what information we collect and how we use it.